Hybrid - Milton Keynes | £30,000 - £40,000 + Benefits
Role
An exciting opportunity has arisen for a proactive and highly organised Service & Project Coordinator to join a growing IT services company as they establish a new central operational governance function for both SMO (Service Management Operations) & PMO (Project Management Operations).
Operating in a hybrid capacity, you will be responsible for coordinating, standardising and improving both live service operations and project delivery activities across the business.
With excellent long-term progression and development potential, the successful candidate will work in a high-performing team, engaging closely with Project Managers, engineers, customers and operational stakeholders.
Key Responsibilities
- Coordinate service delivery and project activities across operational teams
- Assist Project Managers with scheduling, reporting and project coordination
- Support service desk operations including ticket updates, issue tracking and escalations
- Track milestones, actions, risks and operational priorities
- Coordinate engineering resources, logistics and deployment activities
- Maintain accurate operational documentation, governance reports and trackers
- Support continuous improvement and development of PMO/service governance processes
- Commercial experience in a project coordination, service coordination, PMO support or service delivery environment
- Strong organisational and stakeholder management skills
- Ability to manage multiple priorities within a fast-paced environment
- Strong attention to detail, a proactive approach, accountability
- Good Microsoft 365 skills including Excel, Teams and Outlook
- ITIL awareness or service management exposure
- APM PFQ or project coordination exposure
- Managed service experience
