Salary: 30-33K + Benefits
Location: Worthing, Sussex
Job Type: Permanent, full-time
Standard hours: Mon-Fri, 8am-4.30pm / 9am-5.30pm (40 hours per week)
Role
We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and organised IT support team.
This role will best suit someone who possesses either an IT support background (2nd Line Desktop Support / IT Field Engineer / Technical Support) or data cabling background.
If you're from a data cabling background and have an interest in developing your IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment.
As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential.
Responsibilities
- Building desktops and laptops with Windows 11 OS
- Carry out repairs on desktops, laptops and printers as required
- Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner.
- Customer equipment handovers providing basic training on printers and laptops
- Supporting Interactive Audio-Visual equipment
- Supporting WiFi access points
- Replacing printer toner on site
- Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices.
- Provide hardware and software support on all supported assets.
- Carry out regular audits and stock inventory checks including correct disposal of packaging.
- Maintain a customer focused approach, delivering superb value to the customer base
- Provide excellent customer service at all times; offering empathy and patience to the users
- Take accountability and ownership for all assigned tasks
- Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support role
OR - Data Cabling experience - cable pulling, termination & testing, installing wireless APs etc, with a willingness to transition into a more IT focused role
- Excellent customer service
- Proactive approach to work, with a positive and flexible attitude
- Strong communication skills
- A team player who is self-motivated, enthusiastic, and keen to learn
- Full clean driving licence
