Salary: 30K + Benefits
Location: Primarily Remote / WFH, with 4x site visits per month to Central London
Job Type: Permanent, full-time
Job Summary: We are seeking a detail-oriented and proactive IT Administrative Co-ordinator to support IT operations, including but not limited to, monitoring ITSM tooling to ensure tickets are updated in line with contractual SLA’s, assisting with the validation of month end charges, and helping internal teams to generate quotes. The ideal candidate will have strong organisational skills, a commitment to meeting SLAs, and a collaborative approach to working with both technical teams and clients.
Key Responsibilities:
- Monitor and review incoming tickets to ensure compliance with active Service Level Agreements (SLAs)
- Assign tickets to appropriate support personnel based on priority and expertise
- Assign and track tasks to ensure timely progress and completion
- Ensure all tickets are updated on a daily basis to reflect current status and actions taken
- Ensure all tasks are updated at least once every three days
- Assist with validation of monthly billing by ensuring accurate documentation and data integrity
- Support the preparation and generation of service quotes in collaboration with the sales and technical teams
- Previous experience in a service desk, coordination, or IT support role preferred
- Strong attention to detail and ability to manage multiple priorities
- Familiarity with ticketing systems and task management tools
- Understanding of SLAs and service desk processes
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Experience with tools such as Jira, Zendesk, ServiceNow, or similar platforms
- Basic understanding of IT infrastructure and support terminology
- Experience with quoting or billing processes is a plus
