Rate: £165 per day - Limited Company
Location: Cambridge - Fully onsite
Duration: 3 months initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm
Role
We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long-term extension following the initial 3 month contract.
Key Responsibilities
- Provide onsite 2nd line desktop support to end users
- Troubleshoot and resolve hardware and software issues
- Support Microsoft Office Suite and standard business applications
- Assist with mobile device support (smartphones, tablets)
- Provide printer and peripheral support
- Deliver excellent customer service and timely issue resolution
- Escalate complex issues where necessary
- Proven experience in desktop support / 2nd line IT support roles
- Strong knowledge of Microsoft Office Suite
- Experience supporting mobile devices and printers
- Solid troubleshooting and problem-solving skills
- Strong communication and interpersonal abilities
